Email: support@vapesells.com

Frequently Asked Questions (FAQ)

1. Will the product I receive be the same as the one shown in the photo?

Yes. The products offered in our e-cigarette shop are manufactured by our suppliers and are fully consistent with the specifications shown on the store page. We guarantee that the quality and appearance of disposable e-cigarettes, e-liquids, and vape accessories will match the description.

2. What should I do if the e-cigarette I receive has a quality defect?

If you receive a disposable e-cigarette or e-liquid with any quality problem, we offer a free replacement or return within 15 days of the purchase date. Contact our customer service team so that we can resolve the problem quickly. Include the order number and a description of the defect in your message.

3. How can I pay for my purchases?

We offer convenient payment methods, including cash on delivery, bank transfer, instant online payments, and card payments. Cash on delivery means that you pay for the ordered goods only after receiving them — a secure solution that ensures you pay only for products you actually receive.

4. Where can my order be shipped?

Your order can be shipped to countries across Europe. Delivery across Europe is mainly handled by InPost within 24–48 hours. If you have questions about delivery to other regions, contact our customer service team.

5. Can I receive a discount if I order a larger quantity of e-cigarettes?

Yes. If you are planning a larger purchase of disposable e-cigarettes, e-liquids, or vape accessories, we can offer wholesale prices and work with you on favorable terms. Contact us through the contact form to receive an individual offer.

6. How do I choose the right disposable e-cigarette?

Choosing a disposable e-cigarette depends on several factors: puff count, nicotine strength, flavor, and budget. In our shop, we provide detailed specifications for every product so that you can compare models and choose the right one for you. If you need help choosing, contact our customer service team.

How can I check battery and charging information?

Battery and charging details are listed on each product page. Before ordering, please review the product title, specifications, and description for charging support, e-liquid capacity, and puff count.

Contact Us

CONTACT US FOR ANY QUESTIONS

    Company Information

    - Company name: Vapesells

    Vapesells is operated by ASHFREAD CHASE LTD.

    - Address: 87 Meridian Place, London, England, E14 9FF, United Kingdom

    - Email address: support@vapesells.com

    - Business hours: Monday–Friday, 9:00–18:00

    - Response time: normally 24–48 business hours

    Contact Us

    If you have a question about an order, delivery, payment, product variant, e-cigarette flavor, or after-sales request, contact Vapesells support. The fastest way to reach us is by email or through the contact form, including your order number.

    You can also review our Terms and Conditions, Privacy Policy, Shipping Policy, and Age Policy to learn more about the rules for purchasing e-cigarettes from our online shop.

    Thank you for choosing Vapesells — an online shop for disposable e-cigarettes, e-liquids, and vape accessories. We look forward to hearing from you!