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FAQ
Welcome to the FAQ section of the Vapesells online shop. Below you will find answers to the most frequently asked questions about disposable e-cigarettes, e-liquids, vape liquids, orders, payments, delivery, shipment tracking, and complaints. If you cannot find an answer to your question, contact us at support@vapesells.com. We normally reply within 24–48 business hours.
Order Tracking
How can I track my order?
After your order has been shipped from our e-cigarette shop, you will receive an email with a tracking number and a link to the carrier’s website. You can use this number to track the status of your parcel in real time on the InPost or another carrier’s website. For InPost shipments, the tracking number also lets you monitor the parcel in the mobile app. If you have trouble reading the status, contact us and we will be happy to help.
How can I change the delivery address after placing an order?
Once an order has been shipped, we can no longer change the delivery address. If you need to change the address, contact us as soon as possible before the parcel is dispatched, preferably by email at support@vapesells.com, and include your order number. If the parcel has not yet been dispatched, we will change the address at no additional cost.
What should I do if my parcel containing e-cigarettes is lost?
If the parcel is lost in transit, contact us immediately by email at support@vapesells.com and include your order number. We will make every effort to locate the parcel or resolve the situation. If the carrier has lost the shipment, we will issue a refund or resend the order.
What should I do if my order does not arrive on time?
If your e-cigarette order does not arrive by the expected date, first check its status with the carrier using the tracking number. Shipment statuses can sometimes update with a delay, especially shortly after dispatch. If the problem continues for one or two business days after the expected date, contact our customer service team. We will check the shipment status with the carrier and help resolve the situation.
Can I receive expedited e-cigarette delivery?
We currently offer fast standard delivery across Europe through InPost in 24–48 hours and delivery to European Union countries in 3–7 business days. If you need an expedited option, contact our customer service team. We will discuss the available options and propose the best solution for your order.
Orders and Payments
How can I place an order on the Vapesells website?
Placing an order in our e-cigarette shop is simple: choose your products (a disposable e-cigarette, e-liquid, pods, or vape accessories), add them to the cart, and then proceed to checkout, where you will enter your shipping details and select a payment method. After confirming the order, you will receive an email confirmation with information about the next steps.
How will I receive an invoice for my order?
The invoice will be sent automatically to your email address after you successfully place the order. If you do not receive the invoice, contact us at support@vapesells.com and we will resend it as soon as possible.
Can I change my order after placing it?
Once an order has been shipped, we cannot change its contents (such as the disposable e-cigarette flavor, nicotine strength, or quantity). If the order has not yet been shipped, contact us and we will try to make the requested change.
What payment methods are available?
We offer convenient payment methods, including cash on delivery, bank transfer, instant online payments, and card payments. Cash on delivery means that you pay for the e-cigarettes only after receiving the shipment. This secure option ensures that you pay only for products you actually receive. If you prefer online payment, contact us and we will help you choose a method.
How can I cancel my order?
If you want to cancel an e-cigarette order, contact us as soon as possible by email and include the order number. If the order has already been shipped, we will not be able to cancel it, but we can discuss a return after you receive the shipment.
Customer Service and Complaints
How do I make a complaint about a defective e-cigarette or e-liquid?
If you receive a defective product — a disposable e-cigarette with a manufacturing defect or an e-liquid with the wrong flavor — contact us within seven days of receiving it. We cover the shipping costs and are responsible for the return or replacement of the product. Include the order number, a description of the defect, and photos of the product so that we can assess the matter more quickly.
What warranty terms apply to products?
All products offered at Vapesells are covered by a three-month warranty. If any problem with a disposable e-cigarette, e-liquid, or vape device occurs during that period, contact us and we will resolve it in accordance with the warranty terms.
How can I make a complaint about a service or product?
If you are not satisfied with a service or product, contact us. We will make every effort to resolve the problem as quickly as possible. Include the order number and a description of the situation so that we can find a solution more quickly.
How can I return a defective product?
If you receive a defective e-cigarette or vape accessory, contact us immediately at support@vapesells.com. We will arrange a free return and replacement and cover the return shipping costs.
How can I contact customer service?
If you have any questions about e-cigarettes, e-liquids, orders, delivery, or payments, contact us by email at support@vapesells.com. We normally reply within 24–48 business hours, Monday through Friday.
Product Returns
How can I return a product because of a quality defect?
Products with quality defects (for example, a disposable e-cigarette with a manufacturing defect) can be returned within seven days of receipt. Contact us to arrange a return or replacement. We cover the return costs.
How can I return a product if I do not like it?
We accept returns only for defective products or products with a quality problem. In other cases (for example, if you change your mind about a disposable e-cigarette flavor), contact us. We will discuss the available options and find the best solution.
How long does it take to process a refund?
After receiving the returned product, we will process the refund within 7–14 business days, depending on the payment method. If you do not receive the refund after this period, contact us and we will check the transaction status.
Can I receive a refund?
Yes. If the product meets the return conditions and is in its original condition, you will receive a full refund. We process the refund after receiving the returned product, using the payment method used for the order.
What conditions apply to refunds for defective products?
If the product is defective, we cover the return costs and refund the full amount after receiving the returned product. Include the order number in the return shipment to speed up the process.
Choosing an E-Cigarette and Product Questions
How do I choose the right disposable e-cigarette?
Choosing a disposable e-cigarette depends on several factors: puff count, nicotine strength, flavor, and budget. In our shop, we provide detailed specifications for each product, including the puff count (for example, 50K, 80K, or 120K), e-liquid capacity, nicotine strength, and available flavors. Compare the models and choose the right one for you. If you need help, contact our customer service team.
Do you sell e-cigarettes to minors?
No. Under applicable European and local law, we sell e-cigarettes and nicotine-containing e-liquids only to adults aged 18 or over. Read our Age Policy for details of the age-verification process.
Are disposable e-cigarettes rechargeable?
Some disposable e-cigarette models are rechargeable, allowing the device to be used for longer. Each product description states whether the model is rechargeable and lists its e-liquid capacity and puff count. Check the product specifications before purchase to choose a model that suits your needs.
Is e-cigarette delivery discreet?
Yes. We send all shipments in neutral, discreet packaging without markings that indicate the e-cigarette contents. Packaging and delivery details are available in the Shipping Policy.
Contact
Did you not find an answer to your question? Contact us:
- Email: support@vapesells.com
- Business hours: Monday–Friday, 9:00–18:00
- Response time: normally 24–48 business hours
Shop online at Vapesells for disposable e-cigarettes, e-liquids, pods, and vape accessories at competitive prices, with fast InPost delivery across Europe.
